Shipping policy
We post orders quickly and keep delivery costs as low as we can. This policy explains when we dispatch, what delivery costs and how long it takes. We deliver within the United Kingdom, including Northern Ireland. Delivery times are estimates rather than guarantees once a parcel is with the courier, but we'll always do our best to get your order to you promptly.
Dispatch times
We aim to dispatch orders placed before 3pm on weekdays the same day. Orders placed after 3pm, at weekends, or on bank holidays are usually dispatched the next working day. We don't dispatch on Saturdays or Sundays, so weekend orders ship the following Monday.
We hit this the vast majority of the time, but occasionally can't: for example during peak periods (often November and December), if you've changed your order, if it's especially large, if there's a problem such as a damaged item, if it includes hazardous goods, or if staff illness or weather prevents parcel collection. If you think your order hasn't been dispatched, please allow 3 full working days before contacting us.
Choosing your dispatch day
In your basket you can choose the day we dispatch your order, any weekday from two working days to about three months ahead. We'll hold it and send it on the morning of that day, at no extra cost. See Pick Your Day.
- The day you choose is the day we dispatch your order, not the day it arrives. It usually arrives 1–2 working days later. The delivery date is set by the courier and we can't guarantee it.
- Gift-wrapped orders need one extra working day, because wrapping is done by hand.
- Orders containing spray paints, or pre-order, back-order or special-order items, can't be held for a chosen day. Spray paints travel separately by courier, and pre-order, back-order and special-order items are sent when the last of them arrives.
- To change or cancel your chosen day, please tell us before it, using the Order Help form.
Delivery rates
We post using tracked Royal Mail services. Your delivery cost is confirmed at checkout:
- Free standard delivery on orders of £65 or more (aerosols excluded, see Hazardous goods).
- Standard delivery on orders under £65: £4.99.
- Selected trading card pre-orders on orders under £65: £5.99. Free on orders of £65 or more.
- Orders containing aerosols (such as spray paints and spray primers): £4.99, or £9.99 if your order also has other items and comes to under £65. See Hazardous goods.
Every order is charged separately: two orders sent on the same day don't combine for free delivery, so put everything in one basket. We keep postage as low as we can and only pass on the costs we incur. We reserve the right to change our delivery rates at any time.
Delivery times
Our tracked services typically arrive within 1–2 working days of dispatch, but delivery times are estimates only and aren't guaranteed once a parcel is with the courier. As a rough guide, for orders placed before 3pm:
| You order | Estimated delivery |
|---|---|
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Saturday |
| Saturday or Sunday | Tuesday |
Delivery to Northern Ireland, the Scottish Highlands and the Outer Hebrides may take longer.
Tracking your order
Once your order is dispatched, we'll email you a tracking number. Tracking can take a little while to update, depending on when the parcel enters the courier's network. If it isn't showing anything yet, please check back a little later.
Choice of courier
We're unable to offer a choice of courier. We use the couriers that give the best balance of reliability and cost, which helps us keep your delivery prices down.
Collecting from our shop
You can choose "collect in store" at checkout to collect your order free from our shop at 28 Holton Road, Barry, CF63 4HD. Orders come over from our warehouse, so they're usually ready the next day, and we'll email you when yours is ready.
Hazardous goods
Some products, mainly aerosol spray paints and primers, and certain solvents, thinners and flammable glues, are classed as hazardous goods for transport. They can't go through the normal post, so they're sent separately by a specialist road courier. Delivery to remote areas may take longer, and a signature may be needed on delivery.
Aerosols still typically arrive within 1–2 working days of dispatch. What you pay depends on what else is in your order:
- Aerosols only: £4.99, whatever the order value.
- Aerosols with other items, £65 or more: the rest of your order still ships free, and you pay £4.99 for the aerosols.
- Aerosols with other items, under £65: £9.99, because the aerosols go by courier and the other items by Royal Mail.
If your order has both aerosols and other items, it will arrive as two parcels, and they may not arrive on the same day. You'll always see the full delivery cost at checkout before you pay.
If there's a problem with your delivery
Until your parcel reaches you, it's our responsibility. If your order is delayed, hasn't arrived, or arrives damaged, please let us know using the Order Help form. Our Help Centre explains what to do step by step. None of this affects your statutory rights.